As a part of our terms and conditions, this policy explains how we collect use and share any personal data. We ask that you review this information so that you understand fully our method and how we provide security in safeguarding your information.
WHO WE ARE
At Re3 Property we take pride in dealing with our clients in a fair, honest and transparent way. With the newly implemented GDPR regulations, we have now taken the opportunity to make clear how, and what, client data we handle and how this information is properly used and securely protected.
Re3 Property does not inappropriately share and will never sell your information. While we are aware that reading this type of document is not to everyone’s liking, we have looked to write this policy in an easy to follow manner. In reading it, we do hope that you will find clear reassurance of how we comply with the GDPR legislation.
If any questions should arise from the reading of this document, we would urge you to contact us directly on 07815 785932 or email us at info@coasthousecromer.co.uk. Our registered trading address is Re3 Property, 56 Haymoor, Letchworth Garden City, Hertfordshire, SG6 4HT.
Re3 Property is registered with The Information Commissioner’s Office (ICO), Registration No. ZB264779.
INFORMATION WE COLLECT & HOW WE USE IT
When booking a holiday through www.coasthousecromer.co.uk (owned by Re3 Property), we require your name, home address, contact telephone number, names and ages of all party members over the age of 13. We also ask for email addresses of all adult guests and ID check of lead guest. These are contractual obligations that are essential to the booking process and all information is stored securely in a Third Party Booking Software, Smoobu.com. Smoobu hosts our website and collates booking information from multiple portals and presents them to the owner in one location. (Smoobu contact details are: Falckensteinstraße 48 10997, Berlin, Deutschland. Smoobu's privacy policy can be found here: https://www.smoobu.com/datenschutz/)
HOW YOUR INFORMATION IS SHARED
When making a payment via the website, if the transaction is carried out with a debit or credit card, your information will be shared with us via our secure banking facilities. These are provided by Smoobu and Natwest Bank respectively. Information held by these providers is done so securely and only authorised people (owners: Rebecca & Andrew Day) have access to these details.
Email communication through our info@coasthousecromer.co.uk email accounts, are protected in numerous ways. By using the Microsoft 365 software, we are afforded a very high level of security. All email activity is also restricted to a single company computer fully updated with the latest software and virus protection.
In the drawing of our accounts and in relation to financial matters, information specifically related to our accountancy and book keeping will be shared with Garner Associates Chartered Certified Accountants, Northwood House, 138 Bromham Road, Bedford, MK40 2QW. This is done so protected by contract preventing unlawful sharing of information.
GOOGLE ANALYTICS
When someone visits www.coasthousecromer.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.We don’t rent or trade email lists with other organisations and businesses.
ACCESS TO YOUR PERSONAL INFORMATION
Re3 Property will always respond proactively to any request by an entitled person to view, amend or delete the personal information that we hold. Email any request to Rebecca Day at info@coasthousecromer.co.uk or re3property@gmail.com.
If you are someone that has made a payment online, we may securely retain, for up to 6 years, basic information on the nature of the purchase and the parties involved in the monetary transaction. If you are a guest who has stayed with us, we may securely retain your basic contact details, correspondence and details related to our financial dealings for up to 6 years.
FURTHER UPDATES TO THIS PRIVACY POLICY
This policy was updated last on 15th November 2021.
